Privacy Policy

Effective Date: 17/04/2025

At integPRO Pty Ltd ("integPRO", "we", "us", or "our"), we are committed to protecting the privacy of individuals and managing personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.integpro.com.au), engaging with us via email, phone, or other communication channels, or using our services, you consent to the practices described in this policy.

1. What Information We Collect

We may collect the following types of personal information:

a. Contact Information

Name
Company name
Email address
Phone number
Postal and/or business address

b. Business-Related Information

Business structure and processes
Management system details
Regulatory compliance information
Project-related communications

c. Website Usage Data

IP address
Browser type and version
Pages visited and time spent
Referring website
Cookies and other tracking technologies

d. Sensitive Information We generally do not collect sensitive information unless it is necessary for our services and you have given consent. Sensitive information may include details related to racial or ethnic origin, membership of professional associations, or criminal records.

2. How We Collect Information

We may collect your information through:

Direct contact (e.g., phone calls, online forms, emails, meetings)
Website submissions (e.g., contact forms or subscription sign-ups)
Networking events, conferences, or sponsorship interactions
Third-party service providers or partners (with your consent)
Public sources or directories (e.g., business websites or LinkedIn)

3. Why We Collect Your Information

We collect and use personal information for the following purposes:

To provide and manage our services
To communicate with you about projects, updates, or inquiries
To deliver proposals, quotes, or reports
To meet legal, regulatory, or contractual obligations
For marketing, promotion, and event-related communication (only with your consent)
To improve our website, services, and client experience

4. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and consultants (on a need-to-know basis)
Professional advisers (e.g., legal, accounting, or IT support)
Third-party service providers (e.g., website hosting, analytics, cloud storage)
Regulatory bodies, government agencies, or legal entities (where required by law)
Partners or affiliates involved in joint projects (with your consent)

We will not sell, rent, or trade your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Measures include:

Secure storage systems and access controls
Encryption for data transmission where appropriate
Regular system updates and data backups
Staff training and confidentiality agreements

While we strive to protect your data, no system is 100% secure. Please contact us immediately if you suspect a breach.

6. Access to and Correction of Your Information

You have the right to:

Access your personal information held by us
Request correction of inaccurate, out-of-date, or incomplete information

To make a request, please contact us using the details below. We may require proof of identity. In most cases, we will respond within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve user experience and site performance
Analyze traffic and trends
Remember user preferences

You can manage cookie settings through your browser preferences. Some features of our site may not work properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Marketing Communications

With your consent, we may send you emails or newsletters about our services, updates, or events. You can unsubscribe at any time using the link in the email or by contacting us.

10. International Data Transfers

We do not generally transfer personal information overseas. If we do, we will take reasonable steps to ensure the recipient complies with privacy laws or has equivalent safeguards in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website, and we encourage you to review it periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:

integPRO Pty Ltd
Email: info@integpro.com.au
Phone: 1300 60 50 22